Customer Service

 

Shipping & Delivery

Once the order transaction has been confirmed an email will be sent reference delivery. Orders are send out via royal mail on 1st class delivery oders over £50 will need to be signed for. All orders will need to be allowed 5 to 10 working days. We endveour to get the order dispatched as fast as possible and you will be kept up to date as much as possible.

Privacy & Security

Please see privacy policy for more information  This privacy policy sets out how Enchanted Pumpkin uses and protects any information that you give when you use this website. Enchanted Pumpkin is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Enchanted Pumpkin may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Returns & Replacements

Returns : Return & Refund Policy Thanks for shopping at enchantedpumpkim.co.uk. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 14 days to return an item from the date you received it. To be eligible for a return or replacement, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or replacement after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping :You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

Contact Us If you have any questions on how to return your item to us, contact us. Abi.dyer@enchantedpumpkin.co.uk or 07806 506755

Ordering

Orders can be placed via out online secure gateway at enchantedpumpkin.co.uk. or via paypal  or izettle  separately

We reserve the right to cancel the order and refund if we suspect an order is not bought for intended purpose eg mackical herbs that should not be indjested. Payment for readings should only be given to 18+ 16+ for healing unless specified by parent/ carer who will be present. Once payment for services has been made, we will call customer to arrange appointment. Appointment missed by recipient will not be refunded.

Payment, Pricing & Promotions

We strive to keep our prices in line and as as low as we can for our customers. On items which have been handcrafted rest assured that a lot of time and effort and energy goes into sorting the correct products/ ingredients to you use make and conjure. From time to time we may add promotions to the website which will incorporate out social media customers as well.